Refund policy
Refunds, Cancellations, and Production Policies
At Hibiscus House, every piece is thoughtfully sourced and typically custom-finished specifically for its new home. Because we specialize in one-of-a-kind pieces, our ordering and production process differs from traditional retail.
We kindly ask that all clients carefully review our policies before purchasing. By placing an order with Hibiscus House, you acknowledge and agree to the following terms:
All Sales Are Final
All purchases made through Hibiscus House are final sale. We do not accept returns, exchanges, cancellations, or refunds due to a change of mind, personal preference, or a desire to purchase a different item. This policy applies to our entire website including ready to ship pieces and pieces available for custom lacquer.
We encourage clients to carefully review all product descriptions, dimensions, photographs, finish selections, and other details before completing their purchase. Our team is always happy to answer questions prior to ordering to help you feel confident in your selection.
Order Commitments & Inventory Exchanges
Once an order is placed, your selected piece is immediately reserved for you and removed from our available inventory. At that point, your purchase is considered a firm commitment, and the piece is allocated to our production schedule. Due to the unique nature of our inventory and the planning involved in our restoration and finishing process, we cannot accommodate requests to exchange, transfer, or substitute a purchased piece for another item.
This includes, but is not limited to:
Requests to switch to a different piece that becomes available after your original purchase.
Requests to exchange an item for newly listed inventory, regardless of price or similarity.
Requests to cancel an existing order to purchase a different item.
Requests to transfer payments or deposits from one purchased piece to another.
Changes in design plans, room dimensions, color preferences, or personal circumstances after purchase.
This policy applies even if your piece has not yet reached the top of our lacquer queue. Our commitment to your order begins at the time of purchase, therefore this policy is firm.
We work hard to constantly source fabulous new finds, and we understand that another piece may catch your eye after your purchase. However, newly added inventory does not change or replace an existing order commitment!
We truly appreciate your understanding and ask that you purchase only when you are confident in your selection. If you have any questions please reach out to shophibiscushouse@gmail.com and our team would be happy to assist you!