How Shipping Works
Turnaround time for all custom work is currently 10-12 weeks and shipping can take up to 3 additional weeks. If your paint color is not given within a week of ordering your lead time will be based upon when the paint color is given. Paint times can be impacted by the volume of orders received at a given time. Due to the finicky nature of lacquer and working with vintage pieces, some pieces need additional time and work to create the end quality our team strives for.
We use private, insured drivers to safely handle and ship your custom lacquer pieces, ready to ship items and large furniture items to your home. Shipping rates are determined via zip code and are calculated at check- out. We are able to ship anywhere in the continental United States, but if you are having trouble getting a zip code to register when checking out please email us at email@example.com. Please keep in mind shipping heavy furniture across the country can be pricey! Shipping quotes are calculated per individual piece and rates are determined by our small business shippers depending on the location.
Your quote includes ONE small business, private shipper to safely hand-deliver your piece to the GROUND FLOOR/ FOYER of your home. We partner with some amazing, independent contracted shippers, and that being said most of them travel alone. Shipping rates include ground floor/ foyer delivery only. If you desire to have your piece placed in a specific room on the ground floor, you MUST have someone there upon arrival to assist with moving and pay additional cost to the shipper since this is not included in the price they quote for our clients.
Once your piece is curing and prepping for shipment a member of the Hibiscus House team will be in touch regarding the date the piece is scheduled to be picked up. If all goes according to plan, once your piece is picked up and securely blanket wrapped, you will hear from our Hibiscus House team again sharing the shipper's contact information. From this point on, the shipper will be your main point of contact for receiving as our shippers know their routes and delays better than we do. These shippers are on tight timelines and can usually NOT reschedule. Someone must be available to meet our drivers, if that is not possible, please have a safe space (covered porch or patio) for your piece to be delivered. If you happen to be out of town, please try to coordinate a family member, friend or neighbor to meet our shippers.
We continue to work to get your piece(s) to you as quickly as we can. Once your new piece has left our shop, if there is a delay in getting it to you, the shipper will reach out to you directly. We have little control over the piece once it has been turned over to the shipper and appreciate their diligence in updating clients as delays arise.
Your shipping includes ground floor and entry way/ foyer delivery by one driver. If any stairs are needed at all, or if you would like white glove shipping- your piece to be put in specific location of your home and/ or requires stairs, please contact us for an increased shipping rate. Our drivers are on a strict schedule for delivery, if unable for any reason to meet our drivers, they are unable to reschedule. Please make note of any special instructions prior to delivery.
Please keep in mind all sales are final. These are vintage pieces and most between 50-70 + years of age. Vintage pieces will still have great bones, hardwoods, dovetail joints, wood glides. The interior will look well used. All that comes with living and serving for 50+ years to the previous owners. All vintage and handprinted items will have some imperfections. Thank you for trusting our team to create something beautiful for your home!